Terms & Conditions

These Terms and Conditions apply when you visit or purchase products from rockyprints.com.

1. Company Information

RockyPrints AB
Address: Värmlandsgatan 5, 641 36 Katrineholm, Sweden
Email: info@rockyprints.com
Phone: +46 10 337 01 55
Company registration number: 559547-2985

2. Prices, Taxes and Shipping

All prices include applicable VAT, taxes and duties where required.

There are no hidden charges. Free tracked shipping is included with every order, and customers will not be charged additional customs fees upon delivery.

3. Orders

An order becomes binding once the purchase has been completed at checkout and an order confirmation has been sent to the email address provided by the customer.

Please review all product selections, names, colours and other personalisation details carefully before completing your purchase.

4. Production and Delivery

All products are made to order.

The standard delivery time is approximately 5–7 business days unless otherwise stated on the product page or at checkout.

All orders are shipped with free tracked delivery. Delivery dates are estimates and cannot be guaranteed, as occasional delays may occur due to production capacity, carriers, weather conditions or other circumstances outside our direct control.

If an order is significantly delayed, we will investigate the shipment and assist the customer in finding an appropriate solution.

5. Cancellations and Changes

Personalised orders are automatically sent to production shortly after the purchase has been completed. Please contact us immediately if you wish to cancel or modify an order.

If production has not yet started, we will attempt to stop or modify the order without additional cost. Once production has started, it may no longer be possible to change or cancel the order.

Nothing in this section limits any mandatory rights available to the customer under applicable consumer protection legislation.

6. Returns, Damaged Products and Complaints

Personalised products are normally exempt from the statutory right of withdrawal because they are made according to the customer’s specifications or are clearly personalised.

This exemption does not affect the customer’s legal rights if a product is damaged, defective, incorrectly produced or does not correspond to the order.

If a complaint is approved, we will normally offer a free replacement product. If replacement is not possible or cannot be provided within a reasonable time, we may offer a price reduction or refund in accordance with applicable legislation.

7. Right of Withdrawal for Non-Personalised Products

For products that are not personalised, we offer a 14-day right of withdrawal beginning on the day the customer receives the product.

The customer may inspect the product to the extent necessary to determine its nature, characteristics and function. The customer may be responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.

Further instructions are available in our Returns and Refunds Policy.

8. Payment

Payments are processed securely through Shopify Payments, Klarna, payment cards or other payment methods available at checkout.

The payment will be authorised, reserved or charged according to the payment method selected during checkout.

9. Personal Data

We process personal data in accordance with applicable data protection legislation, including the GDPR where applicable.

Customer information is used only as necessary to:

process and deliver orders;
provide customer service;
manage payments and order-related communications;
comply with applicable legal obligations.

Further information is available in our Privacy Policy.

10. Force Majeure

To the extent permitted by applicable law, RockyPrints is not responsible for delays caused by circumstances outside our reasonable control, such as natural disasters, transport disruptions, strikes, technical failures, government actions or other unforeseen events.

If such circumstances affect an order, we will provide reasonable assistance and attempt to find an appropriate solution.

11. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by Swedish law.

This choice of law does not deprive customers of any mandatory consumer protection rights available under the laws of their country of residence.

Any dispute should first be resolved through communication between the customer and RockyPrints. If an amicable solution cannot be reached, the dispute may be submitted to a competent court or dispute-resolution body in accordance with applicable law.

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